Refund & Cancellation Policy

1. General Billing Principles

At Mizanul Islam and Grow Up, I provide growth systems services — Meta Ads management, server-side tracking (CAPI) setup, and performance media buying. Because these services involve upfront technical setup, strategy time, and cloud provisioning, refunds are handled strictly according to the categories below.

2. 1-on-1 Strategy Consultations

Strategy consultation sessions reserve dedicated time and custom account pre-audits.

• Cancellation & Rescheduling: You may reschedule your consultation at no additional cost up to 12 hours before the scheduled call. Cancellations made at least 24 hours before the session are eligible for a 100% full refund.
• Completed Calls: Once a 1-on-1 strategy consultation session has been conducted, the fee becomes non-refundable.
• No-Shows: Failure to attend a scheduled session without prior notice results in forfeiture of the consultation booking fee.

3. Monthly Performance Retainers

For ongoing growth management and ad agency retainers:

• Cancellation Notice: Clients may cancel monthly retainer agreements by providing a 14-day written notice before the start of the next billing cycle.
• In-Cycle Retainers: Monthly retainer fees paid for an active billing cycle are non-refundable once ad management, campaign optimization, or creative testing work has begun.
• Ad Spend: Direct ad spend payments made to ad networks (Meta, Google, TikTok) are billed directly by those platforms and are outside the scope of Grow Up refunds.

4. Service Discrepancies & Remediation

If a technical tracking pipeline or custom script fails to function as specified in the agreed project scope due to an internal engineering error, I will provide prompt remediation and debugging within 7 business days at no additional charge.

5. Refund Request Process

To submit a formal refund or cancellation request, please follow these steps:

• Send an email or submit a message via the Contact Page with the subject line "Refund Request - [Invoice Number]".
• Provide transaction details, booking references, and the specific reason for your request.
• Approved refunds are processed back to the original payment method (bKash, Nagad, Direct Bank Wire, or Card) within 5 to 10 business days.

6. Contact Information

For billing inquiries or questions about this Refund & Cancellation Policy, please contact me directly:

• Brand: Grow Up / Mizanul Islam
• Address: Behind Hazrat Shahjalal International Airport, Cybercity Square, Dhaka, Bangladesh - 1230
• Support Form: Get in Touch